Returns Policy

Fallen Arrows realizes that for some of you, creating custom products online may be a new concept. With that in mind, we’ve rigorously tested our fulfillment systems and found the best balance of automation and human supervision. Customized goods are generally not accompanied by guarantees, but Fallen Arrows is changing that: We deliver high-quality products – products that look just like what you created on our site – and we do so on time. If the custom products you receive differ materially from what you created, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order. All we ask is that you notify Fallen Arrows before returning any goods to ensure that your return is handled quickly and accurately.

Customer Satisfaction

  • Fallen Arrows stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact us within 15 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.

    Fallen Arrows products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.

    FA takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

    • – Spelling, punctuation or grammatical errors made by the customer.
    • – Inferior quality or low-resolution of uploaded images.
    • – Design errors introduced by the customer in the design creation process.
    • – Errors in user-selected options such as product type or size.

     

    Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Fallen Arrows does not proof documents created by its customers prior to processing.