Standards & Acceptable Practices
At Fallen Arrows we apply the most capable and comprehensive printing device to achieve the highest level of quality at the most reasonable price. Keep in mind “reasonable” does not necessarily mean “inexpensive.” We feel the most important thing is to strike a balance between quality and expense that will satisfy our customer.
We will not try to sell a customer on a less-than-ideal option when a superior choice is available. We do not misrepresent comparative costs among printing options. We strongly believe the right choice is what is best for the customer.
Printing quality is measured by several standards. The most sought-after standard is image quality. The printing material must look good. Not only must the image be of superior quality, but the quality must be consistent throughout a run of 10, 100 or 10,000 copies. Color quality is determined by measurable parameters such as density, hue, contrast and matching pre-existing color samples. Even simple black-ink printing must meet image standards. Black should be black, not various shades of gray.
All printing at Fallen Arrows will be printed on specified production days and to desired delivery schedule. We strive to meet all our customers needs and offer a number of different expedited options to ensure that.
Fallen Arrows stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact us within 15 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.
Fallen Arrows products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.
FA takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- – Spelling, punctuation or grammatical errors made by the customer.
- – Inferior quality or low-resolution of uploaded images.
- – Design errors introduced by the customer in the design creation process.
- – Errors in user-selected options such as product type or size.
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Fallen Arrows does not proof documents created by its customers prior to processing.
The federal Occupational Safety and Health Administration defines workplace safety standards for the printing industry. Adherence to OSHA standards is enforced through on-site inspections and voluntary compliance.